BackClient services
However you prefer to reach us
Everything a client may need, kept quiet and easy to find. It never competes with the museum, and it is never more than one step away.
General enquiries
For anything about the house, the collections or a commission that does not yet have a piece attached to it.
Answered personally
A private appointment
A conversation before a decision. In person or by video, arranged around your time zone rather than ours.
Format to be confirmed
About a creation
Questions on a specific piece: materials, stone, sizing, variations, or how long it takes to make.
Linked from every creation
Shipping & delivery
For anything about the house, the collections or a commission that does not yet have a piece attached to it.
Answered personally
A private appointment
A conversation before a decision. In person or by video, arranged around your time zone rather than ours.
Format to be confirmed
About a creation
Questions on a specific piece: materials, stone, sizing, variations, or how long it takes to make.
Linked from every creation
Write to the house
A message reaches
a person, not a queue
Whatever the question, it is read by someone who can answer it. If it concerns a specific creation, mention it and the conversation starts already knowing what you mean.
@general inquireshello@luxorbi.comfor anything at allFrequently asked questions
Because every piece is made for one person. We begin with a conversation about size, wishes and details, and only then send a private payment page created for you alone.
Yes. They are chemically, optically and physically identical to mined diamonds, grown from pure carbon under controlled conditions, and every stone is certified.
We work in one standard and refuse anything below it. Purity is not a preference here, it is a specification.
Production begins only after your order. The exact timing is confirmed personally during our conversation, once size and details are agreed.
Every piece is cast, set and finished in New York, then travels from there to you.